Help

Support

Something not working, or a question about your account? Email us and we'll get back to you.

Before you write in

These few details get your issue solved much faster:

• The email address on your account
• Which tool you were using, and roughly when
• What you expected, and what actually happened
• A screenshot, if there's an error on screen

Common questions

A generation failed — do I lose the credits?

No. Credits are returned to your balance when a generation fails on our side. If your balance looks wrong after a failure, email us with the approximate time and we'll correct it.

I paid but my credits haven't appeared.

Credits are added once the payment confirmation reaches us, usually within a minute. If it's been longer, send us the email address you paid with and we'll sort it out manually.

How do I cancel my subscription?

From your account, in the billing section. Access continues until the end of the period you've already paid for.

Can I use what I generate commercially?

Yes. See the Content License for the details and the limits.

How do I delete my account and data?

Email us from your account address and ask. We'll confirm before anything is removed.